A race of Olympic proportions is now underway among the top credit card
issuers. The prize is the coveted #1 ranking. Over the past few weeks Citigroup
and MBNA America have announced major acquisitions. Citigroup just announced it
is acquiring Associates First Capital while MBNA announced it is acquiring
First Union's credit card portfolio. Citigroup, currently the industry's top
dog, held $79.1 billion in U.S. credit card loans as of June 30. Associates'
credit card portfolio has $7.4 billion in outstandings. Combined Citigroup will
hold $86.5 billion in credit card loans or about 17% of the total bank credit
card market. As of mid-year, MBNA held $61.1 billion in U.S. card loans and
First Union has $5.6 billion for a combined total of $66.7 billion. However
Citigroup is growing only one-third as fast as MBNA, 5.6% versus 16.8%. Barring
any additional major acquisitions, MBNA will beat Citigroup to $100 billion
mark sometime in 2003. But it is more likely that both issuers will make more
acquisitions over the course of the next two years. For now, Citigroup and MBNA
will hold a combined market share of 30%. The nation's current #2 issuer is
Bank One/First USA, with $66.3 billion in credit card loans. Bank One/First USA
has been losing market share since last summer, declining from a peak of $70
billion in card loans. Nevertheless, the nation's top three issuers, Citigroup,
Bank One/First USA, and MBNA collectively control 44% of the marketplace. The
top ten issuers now hold 76% of the market and the top 25 now have an aggregate
market share of 90%. The other 10% is split up among more than 6,000 U.S. card
issuers, most of whom are credit unions. With decreasing profit margins, many
mid-sized issuers are throwing in the towel. This means the race to be #1 is
far from over.
TRIAL CURTAIN CLOSES
Testimony in the government's antitrust suit against VISA and MasterCard has
come to a close. The trial will be in recess until Oct. 16 when all the parties
involved will present their final oral arguments. Legal experts speculate it is
possible a ruling could be issued immediately following final oral arguments
but most likely the judge's decision will be handed down near the end of the
year.
AD DOMINANCE
For the first time Internet credit card marketing ads dominated the list of the
most viewed banner ads. Of the top ten banner ads viewed by at-home surfers for
the week ending Aug 20, six of the spots included banner ads for credit cards
issued by Capital One and NextCard. According to Nielsen//NetRatings, NextCard
remains the most active online credit card marketer, delivering 168.9 million
banner ads during the period, for a 23% market reach. NetRatings says of 146.8
million consumers with Internet access only 64.4 million actually surfed the
web the week of Aug 14-20. Ad response rates declined more than 6%. Based on
NetRating's current data it takes slightly more than 300 banner ad impressions
to produce one click.
PRIVACY SETTLEMENT
U.S. Bancorp confirmed this month it has settled two complaints involving
consumer privacy, including the settlement of a consolidated class action suit
and an agreement with a multi-state task force of attorneys general. In regards
to the class action settlement, U.S. Bancorp has agreed to provide a settlement
fund of $3 million to pay potential claims and will also pay the first $500,000
of plaintiffs' attorneys fees approved by the Court. If the settlement fund is
not used in its entirety, the balance will go to the University of Minnesota
Law School or to non-profit human services agencies. Claim forms are being
mailed this month to claimants who had U.S. Bank checking or credit card
accounts with the bank prior to July 1999. Claim amounts will range from $25 to
$400, with most claims to be settled at $50. Last summer U.S. Bank voluntarily
settled the attorneys general lawsuit and agreed to contribute $4 million to
charities or public bodies in Minnesota and other states where the bank
conducts business. The Minnesota portion of the settlement ($2 million) was
paid in the third quarter of 1999, with the balance of the funds, an additional
$2 million, earmarked to be divided between the additional states. The
attorneys general lawsuit was filed June 8, 1999 for allegedly releasing
customers' private banking information to a telemarketing company in exchange
for a fee of $4 million plus a 22% commission on each sale. The suit also
alleged that some of commissions were generated through bogus, unauthorized
charges by CT-based MemberWorks, the telemarketing company involved. Minnesota
alleged that U.S. Bank violated the FCRA and engaged in consumer fraud and
deceptive advertising by providing the telemarketing vendor with such private
information as: SSN numbers, account balances, transaction history, credit
limits, credit insurance status, year to date finance charges, automated
transactions authorized, credit card brand, number of credit cards, cash
advance amount, behavior score, bankruptcy score, any other personal account
data.
CARD CONS
The FTC said this month the first group of payday loan cons it has gone after
were "especially contemptible" with no intention of delivering the credit and
cash advances they promised consumers. The FTC action effectively puts an end
to the 'MoneyMarketCard' marketed by Las Vegas-based Consumer Money Markets and
Continental Direct Services. The FTC alleges the two firms, as well as other
individuals and firms connected to the companies, violated the FTC Act, the
TSR, and the TILA by making false claims in regard to advance loan fees, payday
loans and credit cards. CMM launched the 'MoneyMarketCard' in the summer of
1996. In solicitations, consumers were told they would receive a credit line of
$5,500 at 14.99% interest, regardless of their previous credit history in
exchange for a $169.95 membership fee. CMM implied that consumers could use the
credit line for general shopping but the company failed to disclose that, in
fact, they could only use the credit line for CMM catalog shopping. CMM
required that consumers put down 30% on the purchase of all goods. Also, the
initial loan amount was only $20, and instead of being on revolving credit, it
had to be entirely repaid to Interstate Check Services, Inc., CMM's cash-loan
affiliate, in 30 days. ICS charged $6 for each $20 loan or 360% per annum.
Continental Direct Services purchased CMM's assets in July of 1999. Under terms
of the proposed settlement both firms will be required to disgorge $350,000 in
profits they received from consumers and forgive an additional $1.6 million in
outstanding consumer debts. Between August 1996 to July 1999, the companies
collected card membership fees totaling more than $12 million from 80,000
customers.
POLICE TERMINALS
Traffic offenders will soon be able to pay their fines at the point of
violation. MasterCard and Elan Merchant Services have launched a wireless
acceptance terminal pilot program for Wisconsin State patrol cars which allows
the acceptance of credit and debit cards from motorists for moving violation
payments. In the past, motorists would have to accompany the officer to the
police station to pay their appearance bond. MasterCard is providing Wisconsin
State Patrol cars with a 'Lipman Nurit 2090' mobile terminal with a built-in
printer. The 'Nurit' uses the BellSouth Wireless Data network and process
transactions in 6 to 8 seconds. The Wisconsin State Patrol says the new program
will allow its police officers to reconcile the violation payment and get back
on the road in half the time.
MILEAGE PLUS BONUS
Cardholders of the 'First USA/United Mileage Plus VISA/MasterCard' are set to
receive a mileage bonus as a reward for their patience in regards to United
Airlines recent scheduling problems. 'Mileage Plus Premier' members (flying
25,000+ miles per year) will receive an additional bonus for United flights
between May 1 and December 31. 'Premier' members will receive an extra 25%
bonus for flights, while 'Premier Executive' (flying 50,000 miles per year) and
1K members (flying 100,000 miles per year) will receive a 100% bonus. This
extra bonus will be credited to accounts in January 2001. In addition, members
who qualify for 'Premier' status in 2000 will also be eligible for these
bonuses. United also announced it is waiving its $75 flight change fees in many
cases.
CANADA 3000 & AMEX
Amex Bank of Canada announced this month that Canada 3000 Airlines will join
the 'Membership Rewards' program as its newest airline partner. In April
Canadian Airlines abruptly announced it was no longer participating in the AmEx
'Membership Rewards' program. Effective Oct. 2nd, cardholders can choose to
book travel to 12 countries and over 40 destinations with point redemption
levels starting at 20,000 points. Canada 3000 commenced operations in 1988 and
offers a global route structure extending from Sydney, Australia to Vienna,
Austria. It is Canada's second largest scheduled air carrier. Canadian Airlines
had been a 'Membership Rewards' partner for the past eight years with its
current contract set to expire in 2002.
AAA STV CARDS
MBNA and AAA have teamed up to offer a suite of stored value cards. The new
prepaid VISA cards include: 'AAA Global Currency', 'AAA EveryDay Funds', and
the 'AAA Gift Card'. The 'EveryDay Funds' and 'Global Currency' offer prepaid
denominations from $5 up to $9,999 and can be accessed at 600,000 Interlink
merchants in the U.S. and 625,000 ATMs worldwide. The 'EveryDay Funds' and
'Gift Card' also can be used at all VISA merchant locations. The 'Gift Card'
can be purchased with any denominations from $25 up to $2,000. The 'Global
Currency' card is available free at participating AAA club locations to AAA
members with a minimum initial balance of $300 or more, or for $3 per card to
non-members. The cards also can be obtained by paying a $2.95 shipping and
handling fee via the Internet or by calling the toll-free order center.