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Card I-Fraud (7/25/00)
FULL STORY:
Credit card fraud on the Internet is a real problem, not so much for
consumers, but rather for merchants. While all major credit card brands waive
the online fraud liability for consumers . . . . merchants, not banks, are
bearing the brunt of the Internet card fraud problem. A new survey of more
than
160 companies reveals that 12 times more fraud exists on Internet transactions
and that e-tailers are paying credit card discount rates that are 66% higher
than traditional retailer fees. The research also found that Web merchants
bear
both the liability and costs in cases of fraud, while credit card companies
generally absorb the fraud cost for traditional retailers. The difference in
the liability between e-tailers and brick-and-mortar merchants is linked to
whether or not a physical payment card is presented. With Internet
transactions, merchants do not physically see the card and are therefore more
accountable if the payment card account used for payment is being used
fraudulently. The Gartner survey shows e-tailers are paying an average credit
card discount rate or merchant rate of 2.5% plus about 30 cents a transaction
versus an average for traditional retailers of about 1.5% plus 30 cents a
transaction. Gartner also found that e-tailers are spending about four times
more to resolve and process chargebacks than brick-and-mortar retailers do.
Gartner says e-tailers must pay for Internet payment gateways and fraud
detection, which can add another 50 cents to each transaction. Indeed
CardWeb.com has received reports of Internet merchants, particularly software
vendors, who have encountered fraud rates as high as 35%, that threaten the
ability of such firms to continue as going concerns. The Gartner research
suggests that credit card companies have failed to offer e-tailers a
cost-effective solution for fraud prevention. However a number of card payment
processors such as First Data have recently introduced new Internet fraud
detection programs. The real solution lies in establishing a higher level of
card security, such as digital signatures, that give payment cards used on the
Internet the same status as cards used in the physical world.
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