Fraudulent Fraud Protection (9/15/99)
FULL STORY:
What do you do when fraudulent marketers want to protect you from credit card
thieves? Tell them to take a hike! Under federal law, the maximum amount for
which a credit cardholder can be held liable for charges they didn't authorize
is $50. In many cases card issuers waive the $50 liability, if the lost or
stolen card is reported promptly. Unfortunately many consumers, especially
students and senior citizens, are not aware of the protection built in to
their credit cards. A few firms have apparently taken advantage of this ignorance.
Yesterday the Federal Trade Commission announced a new campaign to stop
firms offering fraudulent credit card protection services. As a result the
Commission filed complaints against three Arizona-based companies and
announced a settlement with a third company in Montreal. According to the FTC
complaints, the companies used telemarketers to contact consumers offering what they
claimed was credit card protection against loss, theft or Y2K-related
problems. The telemarketers allegedly told consumers that they were calling from VISA or
MasterCard and said that criminals have been stealing credit card numbers via
the Internet or other technology. The complaints also allege that the
telemarketers persuaded consumers to divulge their complete credit card
numbers by reciting parts of their credit card numbers and requesting the remainder or
by claiming to be verifying the consumers' identification or to be changing
security codes on the consumers' credit cards. Using the credit card info the
companies allegedly charged consumers between $200 and $400 for the extra
protection. The Arizona firms involved are Source One Publications, Inc,
Liberty Direct, Inc., and The Ascendix Group. The Montreal firm which settled
is Credit Mart Financial Strategies, Inc. The FTC's Credit Card Protection
Sweep also announced this week a new consumer education campaign to help
educate consumers about their credit card rights. Three products have been
developed and are available from the FTC's Consumer Response Center and from
the Commission's web site. The first product is a consumer alert on the
general issue of credit card loss protection offers. It cautions consumers "Don't buy
the pitch-and don't buy the 'loss protection' insurance." The second
product is a bookmark designed to help consumers know their rights concerning credit card
billing procedures, the Fair Credit Billing Act, and receiving credits when
billed items are in dispute. The third product, a brochure in the Commission's
"Facts for Consumers" series provides more detailed
information on fair credit billing including the types of disputes covered,
what to do if you think your bill is incorrect, and other important consumer
billing rights. For more information visit www.ftc.gov or call
1-877-382-4357. The address for the FTC's Consumer Response Center is Room
130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580;