Providian Roll-Back (10/12/99)
FULL STORY:
Trying to further repair its bruised image with cardholders, Providian
Financial said last week it has rolled back its foreign currency transaction
fee. Providian says it has reduced the fee from 5% to 3%. The fee includes the
standard 1% fee charged by VISA and MasterCard for converting foreign
transactions to U.S. dollars. Less than one year ago, a few major issuers
began adding a 2% surcharge on foreign transactions over and above the standard 1%
VISA/MasterCard fee. To date, Citibank, Bank One/First USA, and Chase
Manhattan have added a 2% surcharge on foreign transactions. American Express doubled
its foreign currency exchange fee this summer from 1% to 2%. Providian was the
only issuer in the U.S. to add a 4% surcharge. According to CardTrak, most issuers
do not add a processing fee to foreign transactions. Providian said it made
the move to "enhance customer satisfaction".