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What you see is not what you get when it comes to any type of phone card.
Several months ago a senior CardWeb.com executive was charged by AT&T $11.86
for a one minute phone card from Australia when the prevailing rate is 53
cents
per minute. Most consumers may not realize that AT&T charges a $7.00 handling
charge to bill an international call to a credit card and then charges from
eight to ten times the prevailing rate for each minute thereafter. What is
most
unsettling is that AT&T does not disclose the handling fee in the phone card
brochures. Rather AT&T promotes a "competitive rate" for all international
calls billed to a credit card. This week the American Public Communications
Council is urging the Federal Communications Commission and the Federal Trade
Commission to take action on deceptive advertising and practices by prepaid
phone card companies. The APCC says prepaid phone cards are often marketed by
advertising a specific per minute rate that has little or no relationship to
the total charges consumers will actually incur. The trade association says
many prepaid cards advertise rates as low as $.01 per minute, however, these
advertised rates are misleading since consumers will incur hidden charges,
terms, or conditions buried in small print or not disclosed at all. The APCC
says consumers need to be aware of the hidden prepaid phone card costs that
include connection fees ranging from $0.50 cents to $2.00 per call;
surcharges, as high as $0.75 cents, for certain types of calls placed by the consumer;
monthly or semi-monthly services fees that are automatically deducted whether
or not calls are placed; and the termination of a consumer's card account
resulting in the remaining balance being erased when the balance is no longer
sufficient to pay for the minimum connection and calling charge. The APCC
notes many cards now require a minimum call duration. If you've been ripped off by a
phone card tell your story on CardWeb.com's Message Board.