MasterCard's Global Service, the only customer service program of its kind in the payments industry, has serviced more than one million card-related requests, and has achieved a 96% satisfaction rating by cardholders.  The program was introduced in 1995 worldwide, and provides toll-free access to service 24-hours-a-day, 365 days-a-year, in the cardholder’s language, almost anywhere on the planet.  In 1998, the program was used in 196 countries, in 46 languages. 

Services provided by the MasterCard Global Service program include:

** Lost and Stolen Card Reporting
** Emergency Card Replacement
** Emergency Cash Advance
** Access to Account Information
** Access to MasterCard Card Enhancements
** Access to MasterCard/Cirrus Cash Machine
     Location Information

During 1999, it is expected that more than 600 million people will travel internationally.  That number is expected to double in the next 15 years.  MasterCard wants its cardholders to know that if they are among the 600 million international travelers this year, they can count on the MasterCard Global Service program to provide a high level of efficient service in case of emergency.

Toll-free telephone numbers for this service can be found in a number of ways:  via inserts in the cardholder’s statements, via directory assistance, and at hotels and merchants in key destination cities around the world.

     You can get more information about this successful program by contacting their Web site at www.mastercard.com, then clicking on Travelers.