Privacy Invasion (6/11/99)
FULL STORY:
"You Can't Do That!" says the Minnesota Attorney General. Yesterday a
lawsuit was filed against Minnesota-based U.S. Bank for allegedly releasing
customers' private banking information to a telemarketing company in
exchange for a fee of $4 million plus a 22% commission on each sale. The
suit also alleges that some of commissions were generated through bogus,
unauthorized charges by Connecticut-based MemberWorks, the telemarketing
company involved. Minnesota says U.S. Bank violated the federal Fair Credit
Reporting Act and engaged in consumer fraud and deceptive advertising by
providing the telemarketing vendor with such private information as: social
security numbers, account balances, transaction history, credit limits,
credit insurance status, year to date finance charges, automated
transactions authorized, credit card type/brand, number of credit cards,
cash advance amount, behavior score, bankruptcy score, date of last
payment, amount of last payment, date of last statement, and statement
balance. The lawsuit also accuses U.S. Bank of approving telemarketing
scripts that contained deceptive information. For example, if a customer
asked a telemarketer if U.S. Bank had given the customer's credit card or
checking account number to the telemarketer, the script instructed the
telemarketer to answer "No, I personally do not have your account number."
The MN AG's office is asking that the court to prohibit the bank's exchange
of customers' personal information and order the bank to pay civil
penalties to consumers. They are also calling upon Congress to enact
legislation to protect consumers' rights to financial privacy. For more
information visit CardFlash Online (www.cardflash.com) [subscription fee
required].