Computer Error (7/23/99)
FULL STORY:
In the continuing story of Providian's credit card woes, the issuer said this
week that recent cardholder lawsuits were primarily related to a "programming
error" it recently identified. Providian says the "programming error", which
occurred over a period of months, resulted in the erroneous billing of late
fees related to specific weekend days. The issuer says the problem is now
fixed with steps in place to provide refunds to affected customers. Providian says
its action will cost the company an estimated $20 million. Providian faces several
consumer lawsuits over its credit card practices. The consumer lawsuits
subsequently resulted in shareholder lawsuits. The lawsuits followed an
investigation by the San Francisco Attorney General's office for alleged
fraud. Providian was also recently sued for trademark infringement by NextCard.
Providian's credit card offers are targeted at consumers with sub-prime credit
quality or consumers who have no banking relationship. The firm also markets
some card products to super-prime credit quality consumers. Providian
purchased getsmart.com this year as it launched an e-commerce division. For more
information www.providian.com.