Not Another Card! (2/11/99)
FULL STORY:
Prepare yourself for yet another choice among credit card brands.
CitiGroup is bucking VISA to promote the 'CitiCard'. It appears MasterCard
may accomodate CitiGroup's wish to put the VISA or MasterCard logo on the
back of the card instead of the front. CitiGroup's threatened migration to
MasterCard from VISA appears to center more on association fees than the
branding issue. As profit margins dwindle amid rising marketing costs and
shifting cardholder behavior, CitiGroup, like its competitors, is seeking
to lower all costs and spend more efficiently. VISA reportedly said
CitiGroup paid $78 million in annual association fees to VISA during 1998.
CitiGroup has made it clear it would rather fund the marketing of its own
brand than subside, through VISA, marketing for its competitors. Even if
CitiGroup gets what it wants from MasterCard, CitiGroup's strategy is
risky. To enter another card brand into the marketplace at this point in
time comes with a very high price tag. Brand awareness is not something
that is achieved overnight and consumers may ultimately find it confusing.
Furthermore CitiGroup has a bad track record with brand building. Its
efforts in the mid-80s to launch the Choice card was a disaster and it has
only recently made any headway building the Diners Club brand. Discover, a
branding success, also found out the hard way that cluttering the market
with new brands and sub-brands does not work. Discover is now in the
process of re-focusing on its Discover brand, shedding the sub-brand Bravo
and pulling back on the Novus brand. American Express has also indicated
that its Optima brand has really never connected with American consumers.
For more information on the industry marketshare and other statistics
please visit CardFlash (Cardflash.com) or CardData (Carddata.com). Both
services are fee-based.